3 Agents

Email Ticketing

Customer Management

Help Center

Private Knowledge Base

Predefined SLAs

Macros

Multi Language Helpdesk

24*5 Email Support

Mobile Apps

Features from FREE + 

- Social & Community Channels

- Product Based Ticket Management

- Help Center Themes Gallery

- Public Knowledge Base

-SLAs & Escalations

- Workflow, Assignment & Supervise Rules

- Customer Happiness Ratings

- Reports & Dashboards

- Work Modes for Tickets

- Marketplace Extensions & Integrations

- ASAP - Embeddable Self Service

- 24x5 Phone Support

- Add-On (/Light Agent)

- Features from STANDARD+

- Multi-department Ticketing

- Team Management

- Telephony

- Automatic Time Tracking

- Blueprint - Basic Process Management

- Round Robin Ticket 

- Agent Collision

- Tasks, Events & Call Activities

- Ticket Templates

- Private Marketplace 

- SLA Dashboards

- Ticket Sharing

- Mobile SDK

- 24x5 Chat Support

- Add-On (/Light Agent)

- Extensions

- Assignment

- Features from PROFESSIONAL +

- Live Chat

- Zia - Artificial Intelligence (Beta)

- Help Center 

- Multi-brand Help Center

- Advanced Process Management

- Custom Functions

- Multi-level IVR

- Global Reports &  Dashboards

- Scheduled Reports

- Contract Management

- Validation Rules

- Field Watching

- Multiple Business Hours & Holidays

- Role-based Data Sharing

- 50 Light Agents

- Add-On (/Light Agent)

- Customization