ZOHO DESK
May your Costumer Service be the Heart of your Company
Ticket System
Forum and Knowledge Base
Call Center Software
Team Work Collaboration
Support from Social Media
Reports and Information Management
Agents Productivity
Help Center Essencial Processes
FREE
3 Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps
STANDARD
$18 agent/monthly
Features from FREE +
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
-SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self Service
- 24x5 Phone Support
- Add-On (/Light Agent)
PROFESSIONAL
$30 agent/monthly
- Features from STANDARD+
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24x5 Chat Support
- Add-On (/Light Agent)
- Extensions
- Assignment
ENTERPRISE
$45 agent/monthly
- Features from PROFESSIONAL +
- Live Chat
- Zia - Artificial Intelligence (Beta)
- Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On (/Light Agent)
- Customization