• Desk

ZOHO DESK

May your Costumer Service be the Heart of your Company

FREE

3 Agents

Email Ticketing

Customer Management

Help Center

Private Knowledge Base

Predefined SLAs

Macros

Multi Language Helpdesk

24*5 Email Support

Mobile Apps

TRY NOW

STANDARD

$18 agent/monthly

    Features from FREE + 

    - Social & Community Channels

    - Product Based Ticket Management

    - Help Center Themes Gallery

    - Public Knowledge Base

    -SLAs & Escalations

    - Workflow, Assignment & Supervise Rules

    - Customer Happiness Ratings

    - Reports & Dashboards

    - Work Modes for Tickets

    - Marketplace Extensions & Integrations

    - ASAP - Embeddable Self Service

    - 24x5 Phone Support

    - Add-On (/Light Agent)

FREE TRIAL
$12.00 monthly if invoiced annually

PROFESSIONAL

$30 agent/monthly

    - Features from STANDARD+

    - Multi-department Ticketing

    - Team Management

    - Telephony

    - Automatic Time Tracking

    - Blueprint - Basic Process Management

    - Round Robin Ticket 

    - Agent Collision

    - Tasks, Events & Call Activities

    - Ticket Templates

    - Private Marketplace 

    - SLA Dashboards

    - Ticket Sharing

    - Mobile SDK

    - 24x5 Chat Support

    - Add-On (/Light Agent)

      - Extensions

      - Assignment

    FREE TRIAL
    $20.00 monthly if invoiced annually

    ENTERPRISE

    $45 agent/monthly

      - Features from PROFESSIONAL +

      - Live Chat

      - Zia - Artificial Intelligence (Beta)

      - Help Center 

      - Multi-brand Help Center

      - Advanced Process Management

      - Custom Functions

      - Multi-level IVR

      - Global Reports &  Dashboards

      - Scheduled Reports

      - Contract Management

      - Validation Rules

      - Field Watching

      - Multiple Business Hours & Holidays

      - Role-based Data Sharing

      - 50 Light Agents

      - Add-On (/Light Agent)

        - Customization

      FREE TRIAL
      $35.00 monthly if invoiced annually

      Zoho Desk Integrates With

      Zoho CRM

      Zoho Forms

      Twilio

      G Suite

      Sales IQ

      Bug Tracker

      And much more